How to Return a Product on Daraz – Complete Guide for Pakistan Shoppers

How to Return a Product on Daraz –

Daraz Pakistan mein online shopping ke liye sab se popular platform hai, lekin kabhi kabhi product pasand na aaye ya damaged aaye to return karna zaroori hota hai. Daraz par product return karna safe aur simple process hai.

Daraz Official Links

• 🌐 Daraz Website:
  👉 https://www.daraz.pk

• 📱 Daraz Android App:
  👉 https://play.google.com/store/apps/details?id=com.daraz.android

• 🍎 Daraz iOS App:
  👉 https://apps.apple.com/pk/app/daraz-online-shopping-app/id978058048

• 🔗 Daraz Return & Refund Policy:
  👉 https://www.daraz.pk/helpcenter/returns-refunds-301/

Step 1: Login to Daraz Account

• Daraz website ya app open karein

• Mobile number ya email se login karein

• OTP ya password verify karein

📌 Tip: App se return process beginners ke liye zyada convenient hai.

Step 2: My Orders Section Open Karein

• Login ke baad My Orders section par click karein

• Jo order aap return karna chahte hain, usay select karein

Step 3: Check Return Eligibility

Daraz product ki return eligibility check karna zaroori hai:

• Product category ke hisaab se return period alag hota hai

• Only damaged, wrong, or unsatisfactory items return kiye ja sakte hain

• Return request sirf within specified days submit karna possible hai

Step 4: Submit Return Request

• Order details me “Return” button par click karein

• Reason select karein (Damaged / Wrong / Unsatisfactory)

• Required images upload karein (agar product damaged hai)

• Submit request

📌 Tip: Proof photos attach karna return approval ke liye important hai.

Step 5: Pickup / Courier Instructions

• Daraz aapke order ke liye courier pickup schedule karega

• Courier agent product collect karega

• Some cases me aapko nearby courier drop-off location pe product dena hota hai

Step 6: Refund Process

• Product courier ke pass jane ke baad inspection hoti hai

• Refund Daraz Wallet ya original payment method me credited hoti hai

• Refund timeline product category aur payment method par depend karti hai

Common Problems & Solutions

Problem: Return request approve nahi ho rahi
✔ Solution: Correct reason select karein aur clear images attach karein

Problem: Courier pickup delay ho gaya
✔ Solution: My Orders → Contact Seller ya Help Center se follow-up karein

Problem: Refund nahi mila
✔ Solution: 7–10 working days ke baad wallet/payment method check karein aur support contact karein

FAQs – Frequently Asked Questions

Q1: Daraz par damaged product kaise return karein?

• Return request submit karein, damage photos attach karein aur courier pickup schedule karein.

Q2: Return period kitne din ka hota hai?

• Usually 7–10 working days, product category aur seller ke terms par depend karta hai.

Q3: Refund kaise milega?

• Refund Daraz Wallet ya original payment method me credited hota hai.

Q4: Pakistan me return courier charges kaun bear karega?

• Agar product defective ya wrong hai, to Daraz seller courier charges bear karta hai.